Say goodbye to repetitive requests for information, long hold times and customers frustrated with poorly implemented IVR.
report frustration from having to repeat information to a human, after providing it to an automated system.
say that their automated systems understand their customer's intentions when answering calls.
feel like the automated systems they interact with actually understand what they are looking for.
report cutting ties entirely with a business as a result of poor customer support.
say that they plan to improve their customer support technology in the next 2 years.
want to be stuck talking to a computer, yelling "AGENT" or "REPRESENTATIVE".
We cut our teeth back in 2010, building custom software to enable high-volume inbound call centers to increase their sales and improve customer satisfaction in higher education.
We've refined our approach over the last decade, working with Law Enforcement agencies and non-profits to automate citizen engagement and information distribution. Our technology has significantly improved the perceived quality of service in the eyes of the communities our customers serve.
Local businesses, and emerging market leaders deserve access to the same technologies that the tech elite have. As part of our mission to break down barriers to innovation and growth for these companies we are excited to present this new opportunity.
Eliminate the frustration of asking for repeated information and shorten or eliminate delays before the customer gets what they called for.
Routine inquiries are handled automatically, allowing your team to focus on complex tasks and enhance productivity.
When a call is routed to a human, it comes with all of the data collected so far, available with a tap on any internet connected device.
When your customer calls your business phone number, FirstContact answers 24 hours a day, 7 days a week 365 days a year.
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FirstContact by BackslashDev is a service offering that ends with a software product that you own, rather than rent. Pay once and use it for as long as you like. No recurring fees, no renewals. Choose from one of three pricing models.
The DIY offer is for those customers who have an internal technical team, are accustomed to hosting their own software products, and don't mind diving into documentation and getting their hands dirty. It's also a great deal.
From there, you'll need to finalize the configuration, sign up with our partners and deploy the solution to the hosting platform of your choice. We'll provide documentation and guidance for every step.
In order to use the DIY plan, you'll need your own Twilio and OpenAI accounts.
We are continuously taking feedback from our customers and implementing new features into FirstContact by BackslashDev. The more features we pack in, the more value we're providing and the price is likely to increase as well. Get in on the ground floor, and if you want to upgrade later, pay only for the upgrade!
Not up for setting FirstContact up yourself? No problem, we'll be happy to help you. For $4,995 you get concierge service from a FirstContact expert at BackslashDev. Once you're up and running the software is yours to use for as long as you like.
We start by understanding your goals when customers call you, so that we can work with you to correctly configure FirstContact. This takes about a week to work through. The second week is spent with you testing and refining your new contact system. During the third week we get all of your accounts setup, and work with you to replace your contact information online. Then you're live!
Because we worked together on the process of getting set up, you'll also get a 15% discount on all future upgrades that you decide to purchase. Should you require assistance with FirstContact after our initial engagement, you'll also get a 20% discount on any development services required to update FirstContact.
This is our all-in-one package. Use our hosting and our partner accounts. One price for complete implementation of FirstContact and the first year of usage. You'll also have access to all of our upgrades during your first year of service. Renewal will be discounted, and tied to your usage of the service. Of course, you can take it in house at any time, no additional charge!
This is the price you'll pay for the whole year, no matter what. No usage fees, maintenance agreements or surprise bills.
We'll be here for you if you need us. Want to update your outcomes? No problem. Looking to upgrade? Of course. You'll get white glove service from our experts all year.
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Thanks to modern language models, FirstContact successfully understands your callers intent with a single question over 90% of the time. No more misunderstandings.
Every piece of information captured by FirstContact is made available to you in the call taker portal. If you'd like, send this data anywhere with our advanced webhooks.
If FirstContact can't help your caller, they'll be routed to the right person for their question every time. If it's after hours, or the caller prefers, they can be added to a call-back queue and handled when its convenient for you.
Build your implementations knowledge base from the documents you already have. Upload PDFs, images, or other documents. Even scrape your existing web pages and re-use that content. Add custom responses for edge cases, and be sure your caller always gets what they need.
We keep track of all of your calls for you. Check how often misunderstandings are happening. Uncover the most common reason for calls. Dive into the reasons why human intervention might be required. Powerful insights at your finger tips.
When FirstContact sends your call to a human, they'll receive an SMS or Email link to the call taker portal handling screen. All of the data from the call is automatically populated and available. No more requests for info already provided.
Want to send data from your calls to your CRM or other application? No problem. FirstContact lets you make calls to APIs to send or request data with just a few easy configuration steps.
We are committed to having you up and running with FirstContact in 3 weeks or less. We'll work with you to understand the options you need for your businesses and get you on the path to sucess right out of the gate.
We'll provided documentation and access to our experts to answer your questions at every step of the process. We are committed to your success with your new business phone system.
Want to connect FirstContact to your CRM or eCommerce store? We can do that. Let customers call and inquire about their specific orders, or other data you have about them. The possibilities are endless, and we're happy to help.